Refund and Returns Policy
Introduction
At CCL, we want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help with a fair and straightforward refund and returns process.
1. Returns
You have 30 days from the date of purchase to initiate a return.
Eligibility for Returns:
- Items must be unused and in the same condition you received them.
- Items must be in their original packaging.
- A valid proof of purchase or receipt is required.
Non-Returnable Items:
- Gift cards
- Customized or personalized items
2. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If your return is approved, a refund will be processed to your original payment method within 5-7 business days.
- You will receive an email confirmation once the refund is issued.
Late or Missing Refunds:
If you haven’t received your refund within 7 business days:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank; there is often processing time before a refund appears.
- If you’ve done all this and still haven’t received your refund, please contact us at info@camillelewis.org.
3. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please email us at info@camillelewis.org and send your item to:
Shipping Address:
CCL
6700 Snapdragon Lane
Arlington, TX 76002
4. Shipping Costs
- Return Shipping Costs: You are responsible for paying shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will not be included.
- For exchanges due to defects or damage, we will cover the shipping costs.
5. How to Initiate a Return or Refund
- Email us at: info@camillelewis.org with your order number and reason for return.
- Package your item securely in its original packaging.
- Ship to:
CCL
6700 Snapdragon Lane
Arlington, TX 76002
6. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
📧 Email: info@camillelewis.org
